The most used version is 10.0.0.0, with over 98 of all installations currently using. Either way, security is great as you can protect the agent with a master password or require technicians to provide local Windows account details and lock endpoints when unattended sessions have ended. DameWare Mini Remote Control Service is a program developed by SolarWinds. Click apply in the Policy Management tab to save those settings 5. To close click the Set Exclude List button at the bottom d. The unattended agent is deployed either manually by adding a device and emailing a download link to the user or, for Windows systems, by running an on-demand session and adding the PC to your list of computers. Highlight DameWare Mini Remote Control and hit the over arrow so it moves to the Excluded Pests box on the right c. When session recording is enabled for a technician, they can elect to store sessions locally or in the cloud and play them back from the tech console history page or Admin Area report section. The technician's own screen can be shared with the user, audio or video calls made between them and the endpoint can be rebooted with the applet reconnecting when it's up again. Separate desktop consoles are loaded for each session, open with remote control and provide an upper ribbon menu for tools such as file transfer, registry editing, remote screen blanking and transferring or sharing the session with another technician. Technicians can run multiple sessions and swap between them by selecting their icons at the bottom of the interface.
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